Last updated: 23 September 2026
I want you to feel comfortable starting a project. This page explains how cancellations and refunds work for services provided by Prem Jasuja. Where your signed proposal or Upwork contract says something different, that document applies.
Monthly retainers
- Retainers are billed in advance for the coming month.
- You can stop a retainer at any time with 14 days' written notice by email.
- The current month is not refunded once the work for it has started, because the audit, restructuring and optimisation hours are spent early in the cycle. Any month you have paid for that has not started is refunded in full.
- Ad spend is paid by you directly to Google or Meta, so it is never part of my invoice and never part of a refund.
Project work (landing pages, branding, tracking setups, audits)
- Projects normally start with a payment of 50% and finish with 50% on delivery.
- If you cancel before I start, the starting payment is refunded in full.
- If you cancel while the project is running, you are charged for the work completed to that point and the rest is refunded. I will show you what was done.
- Once the final files or setup have been delivered and approved, the project is not refundable, but the revisions included in your proposal still apply.
Free audits and strategy calls
The free account audit and the 30-minute strategy call cost nothing, so there is nothing to refund. You can cancel or reschedule a booked call at any time using the link in your confirmation email.
What is not refundable
- Advertising budget you have already spent on Google, Meta or any other platform.
- Third-party costs paid on your behalf with your approval, such as domains, hosting, stock images, plugins or licences.
- Work already delivered and approved.
- Results themselves. Marketing performance depends on your market, offer, budget and website, so refunds are not based on performance. I do commit to doing the work described in your proposal.
How to request a cancellation or refund
Email ads@premjasuja.com with your business name and what you would like to cancel. I reply within 0-4 hours on working days. Approved refunds are sent back through the same payment method within 7-10 working days. Contracts made through Upwork follow Upwork's own refund and dispute process.
If something is not right
Before cancelling, tell me what is wrong. Most issues are a misunderstanding about scope or reporting, and I would rather fix the work than lose the relationship.
